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Health Education England (HEE) and CPPE have launched new national practice standards and a Consultation Skills for Pharmacy Practice learning and development programme.

Effective consultations lie at the heart of delivering patient-centred care. To help you assess and develop your consultation skills, a new website (www.consultationskillsforpharmacy.com) has been developed to provide easy access to a range of resources, including guidance, practice standards, learning options and assessment tools. The website, which also offers advice to employers and trainers, supports users through a six-step learning pathway:

1. Why are consultation skills important for all pharmacy professionals?

Using effective consultation skills will enable you to enhance patient care, and promote the respect and recognition of pharmacy professionals among patients and other healthcare professionals.

2. How do I know what standard is expected of me?

A new set of national practice standards has been prepared to define the competencies that all pharmacy professionals should aspire to.

3. How do I know how effective my consultation skills are now?

There is a range of options available for you to establish how effective your current practice is when conducting medicines and public health consultations.

4. How do I improve my performance?

People learn in different ways, so a set of learning steps are recommended to enable you to achieve your development goal.

5. How can I check my learning and development?

Once you have worked through your chosen learning pathway, you will be able to complete an online assessment to evaluate your knowledge and ability to identify good practice in delivering effective consultations.

6. How do I continue to develop my performance?

At this stage of your learning pathway, you can access the options available for you to regularly reassess your performance and identify opportunities for further improvement.

Core learning

• The new distance learning programme, Consultation Skills for Pharmacy Practice: Taking a Patient-Centred Approach, has been developed to support you to assess and develop your skills.
• A face-to-face workshop, Consultation Skills: Meeting the New Practice Standards for Pharmacy, is also being run by the CPPE to help you apply your knowledge and skills to practice.

More information at www.consultationskillsforpharmacy.com

Contact CPPE

Website: www.cppe.ac.uk 

Email: info@cppe.ac.uk

General enquiries: 0161 778 4000

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